Quick Start Guide

Qualitas360 has been designed so you can get high quality, reliable feedback from the people you work with using a fast and simple online system.

All you need is access to a web browser and an email address. The questionnaire is setup and managed on line, email links are sent to respondents allowing them to give feedback online, reports are collated and then sent to you.

Step 1 - Set up

You will receive an email from Qualitas360 inviting you to set up your 360 account.

To start your 360-degree feedback you need to create a username and password. Follow the <Control Panel Link> in your email and you will be taken to a page where you can enter a username and password for yourself. Remember these because you will need them to access the system in the future.

Click the <Save> button to store them and then log into the system. Once you login you will open your own control panel. This allows you to manage your 360 and monitor progress.

Step 2 - Your self perception

Fill in the questionnaire about yourself  – follow the link to <fill in> your self perception questionnaire. You don’t have to fill in all questions at one sitting, but you must complete them all before your report can be generated. This includes any free text questions.

You have the option to answer ‘Don’t Know’ to any question you feel unable to answer.

Click <submit answers> to save your responses.

Step 3 - Choosing your respondents

You need to choose a number of people to give you feedback, around 10 -12 is usually ideal, but the system will allow you to add more if you require.

To get the full benefit from your 360 you need to choose your respondents carefully, you need a mix of people who know you well enough and work with you often enough to comment on your behaviour and skills. It can be tempting to ask people you think will all say nice things about you to provide your feedback – but don’t! If you really want to use this opportunity to develop then look for people who you trust to give honest helpful feedback.

Your respondents should include your immediate superior(s), members of your own peer group, your junior staff. It is good practice to ask respondents if they are willing to give feedback before including them in the 360 process, this allows them to think about what they want to say, and ultimately speeds up the 360 process.

Step 4 - Adding your respondents

Your 360 feedback is being administered through Qualitas Consortium 360. You can either add respondents directly on your control panel, or forward a list of your chosen respondents to nicola.meeres@healthservice360.co.uk

You need to include their name, email address (home or work) and their working relationship to you. With the exception of your line manager please include at least 3 people from each category:

Your Line Manager

Other Seniors - DoN, ADoN etc

Peers - e.g. other M/NUMs, Nurse managers, CM/NC, Educators

Direct Reports - staff who report to the participant

IMPORTANT: please make sure that you enter email addresses accurately. You need to use full external email addresses in internet format (e.g. NAME.SURNAME@ORGANISATION.health.nsw.gov.au) Copying email addresses from your internal global address list (e.g. Jane Bloggs <joe.bloggs@hospital.health.nsw.gov.au >  or “Jane Bloggs”) will NOT work as external systems cannot read the internal formatting. The system will attempt to verify the email address when you enter it – so there may be a short delay.

IMPORTANT: make sure that you do not use accents, or other non-UK characters when filling in names and email addresses.

Each of these people will receive an email containing a personalised link to your questionnaire inviting them to fill in the questionnaire based on their perception of you. You can see on the control panel who has filled in their questionnaire and who you’re still waiting for – but you can’t see who said what.

If your respondent loses the email, or your wish to remind them you can resend it by clicking the <resend email> link.

If you change your mind about your choice of respondent, or they have not completed the questionnaire you can remove a respondent by using the<remove> link. (You cannot remove respondents who have completed their feedback fully).

Step 5 - Reviewing progress

The progress of your 360 workset is shown in the Control Panel section.

The progress of your respondents is colour coded to allow you to see at a glance how your 360 is progressing.

Inactive – means that the respondent has not yet started to fill in the questionnaire. You can still cancel the invitation and send it to someone else.

In Progress - means that the respondent has started to fill in the questionnaire but there still remain one or more unanswered questions. All questions must be answered including any free text questions.

Completed - means that the respondent has finished filling in the questionnaire and can no longer access it or change their answers.

Blue – bounced email please check.

Once your respondents start to fill in your question set their status on the control panel will change to <In Progress>. As each respondent completes all the questions their status will change to <Completed>.

Step 6 – Accessing your report

Once all your respondents have completed and submitted their results and you have filled out your own self-perception your feedback will be collated into a PDF report. This, together with your workbook will be forwarded to you prior to your feedback meeting with your coach.